Question 1

What do I need to enter Rapa Nui?

Accepted Answer

Before your trip you must complete the Single Entry Form (FUI) and hold a booking at a registered accommodation (our hotel is duly registered), for a maximum of 30 days.

Question 2

What do I need to visit Rapa Nui National Park?

Accepted Answer

To visit the National Park sites, such as Rano Raraku, Tongariki or Orongo, you must buy the park entry ticket and tour them with a certified local guide. Check the requirements on the official Ma'u Henua website. We can help you arrange your tours.

Question 3

Is the airport transfer included?

Accepted Answer

Yes. All direct bookings include the transfer to and from Mataveri airport as a complimentary service.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 2:00 p.m. to 10:00 p.m. and check-out is by 10:00 a.m. If your flight leaves later, you can leave your luggage with us.

Question 5

Is breakfast included?

Accepted Answer

Yes, breakfast is included in every stay.

Question 6

Do the rooms have air conditioning?

Accepted Answer

No. All rooms have a ceiling fan and a mosquito net.

Question 7

Is there Wi-Fi and parking?

Accepted Answer

Yes. There is free Wi-Fi throughout the hotel and free parking spaces for guests, subject to availability (they cannot be reserved).

Question 8

Can I travel with children?

Accepted Answer

Yes, children of all ages are welcome. We offer a free crib for children under 2, subject to availability, and there are no extra beds. Children aged 7 and over pay the adult rate.

Question 9

Are pets or smoking allowed?

Accepted Answer

The hotel is smoke-free and pets are not allowed.

Question 10

Which payment methods do you accept?

Accepted Answer

We accept cards, cash, bank transfer and payment links, in both Chilean pesos and US dollars.

Question 11

What is the cancellation policy?

Accepted Answer

With the standard rate you can cancel free of charge up to 7 days before arrival. The non-refundable rate is not refunded if you cancel.

Question 12

Why book direct on our website?

Accepted Answer

Because booking direct always gets you the best price.

Question 13

Where is the hotel?

Accepted Answer

On Pont street in Hanga Roa, 1 km from Mataveri airport and about a 15 to 20 minute walk from downtown Hanga Roa and the harbor.

Question 14

Do you rent vehicles and organize tours?

Accepted Answer

Yes. We rent cars, 4x4s, ATVs, scooters and bicycles, and we organize tours and the cultural show.

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